GDPR, stands for “General Data Protection Regulation”. It is one of the most important changes made to data privacy regulations in the last two decades. It establishes a new framework for handling and protecting the personal data of EU-based residents and is in effect since May 25, 2018. It provides the citizens of the EU greater control over their personal data and assures them that their information is protected.

The GDPR is relevant to any globally operating company and not just EU-based businesses and EU residents. Our customer's data is equally important no matter where they are located, so we plan to implement GDPR controls as our baseline standard for all Agenty operations, worldwide.

Agenty Analytics Pvt. Ltd., with its registered address 48, 1st Floor, Omaxe Galleria - Sector 14, Bahadurgarh(Haryana) in India having company registraion no. U72900HR2018PTC072172 (also referred to as “Agenty”, “we”, “us” or “our”), is deeply committed to providing its customers with the maximum security and privacy, and is committed to comply with the GDPR. On this page, we will explain our methods to achieve GDPR compliance, both for ourselves and for our customers.

Our commitment to GDPR

We are fully GDPR compliant since the 25th of May 2018. Over the past few months, our teams have been working towards making sure that we are aligned to the GDPR framework. Also, we've built product features for greater privacy and data control.

As an organization, Agenty has always implemented and practiced processes which ensure that customer data is stored and processed in ways necessary only to serve our customers in the best possible way. Our privacy, security policies are also streamlined with the GDPR goals.

GDPR Readiness Initiatives at Agenty

Agenty is committed towards upholding the underlying principles of GDPR and here are some of the initiatives we've undertaken.

Accountability

At Agenty, there exists an established Privacy Policy created with support from our leadership. Our leaders commit to support and provide guidelines for data protection compliance through a framework of standard policies and procedures.

Customer's Personal Data with Agenty

The GDPR requires organizations to provide more information about the way individuals' information is used. Agenty delivers on our customer's privacy policy objective by enabling comprehensive data flow and process maps for the customer's data which is updated and is in line with the GDPR guidelines. We incorporated a Data Processing Addendum (DPA) into our Terms of Service so customers who subscribe to Agenty have their data protected by GDPR.

Individual Rights, Subject Access, and Communication

The GDPR program thoroughly evaluates how Agenty, both as a data controller and processor, is placed with its existing procedures for readiness to

• Provide rights of individuals under GDPR
• Assist customers in responding to data access requests from individuals.

Features built for GDPR readiness

Right to be Forgotten

Agenty lets you delete customer/agent data permanently. You can delete the customer/agent's profile and all the data associated with it like agents, lists, team created by them.

Account Deletion

Agenty currently supports the deletion of end-user profile information as permanent delete which will erase all associated data like agents, lists...

Know more about how to delete end-user profile here

Right to Portability

Agenty supports export request from customers. A customer can export user contact details, tickets of the user, forums the user has contributed to with the respective APIs.

Right to Rectification

The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete. End-users or customers in Agenty can rectify any errors in their personal data by editing their profiles.

Know more about how to edit personal profile here

Know more about how to edit company profile here